Privacy Policy

Last updated: September 21, 2026

Easy RentPe ("we", "us", "our") provides a single app and owner dashboard used by property owners, managers, and tenants to run hostel and PG operations. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information directly from you and automatically as you use the app and dashboard:

Account details: name, phone number, email address, and role (owner, manager, or tenant).
Tenant declaration & ID proof: government ID documents, occupation, emergency contact, and (where applicable) student enrollment, course, semester, and guardian details submitted during OTP-verified onboarding.
Property & occupancy data: room configuration, sharing type, occupancy status, and room-change requests.
Payment & billing data: rent and dues history, payment method used (UPI, cash, bank transfer, card, cheque), UPI ID/QR configuration, and per-bed subscription billing details. We do not store full card or bank account credentials — these are handled by our payment gateway partners.
Complaints & communications: complaint descriptions, category, priority, photo attachments, and status history.
Agreements: digital rental agreement details, lock-in period, and signature/renewal records.
Usage data: device information, app interactions, and notification preferences, used to operate and improve the service.

2. How We Use Your Information

To verify identity via OTP and review tenant onboarding declarations.
To operate core features: rent and dues tracking, utility billing, complaint resolution, room management, and agreement renewals.
To calculate and bill owners for per-bed subscription usage.
To send notifications such as rent reminders, dues, complaint updates, room decisions, and agreement expiry alerts.
To enforce role-based access for owners, managers, and tenants.
To maintain the security, integrity, and reliability of the platform.

3. Sharing of Information

We do not sell your personal information. We share data only:

With the property owner/manager responsible for the property you are registered to, so they can manage tenancy, dues, and complaints.
With payment gateway and OTP/SMS providers strictly to process payments and verify identity.
With service providers who help us host, secure, and operate the platform.
When required to comply with applicable law, legal process, or to protect rights and safety.

4. Data Retention

We retain tenant, owner, and manager data for as long as the related account or property remains active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements (such as agreement and payment history).

5. Data Security

Access to tenant, owner, and manager data is role-based. Registration is OTP-verified, ID documents and declarations are stored securely, and payments are verified before being marked as received. We use industry-standard safeguards to protect data against unauthorized access, alteration, or loss.

6. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to our legal and operational retention needs (for example, active tenancy or unresolved dues). Tenants can manage notification preferences from within the app. To make a request, contact us using the details below.

7. Children's Privacy

Easy RentPe is intended for use by adults managing or residing in hostel/PG properties. Where student residents are minors, registration and ID verification must be completed with the involvement of a parent, guardian, or the property owner.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated in-app or by email, and the "Last updated" date above will reflect the most recent revision.

9. Contact Us

Questions about this Privacy Policy can be sent to us via the Contact page.